Own Truth
At Luxyverse, we understand that the decision to purchase Pre-Loved (Certified) jewelry and watches over the internet can feel risky. These are significant purchases, and as a buyer, you need to have comfort that you are getting fair value for your money. Luxyverse therefore promises that if you are not fully satisfied with the authenticity of your purchase, Luxyverse will be there to help you and work with the seller of the item to accept a return of the item and refund your money back. Before an item goes live on the Luxyverse marketplace, we are processing it through our system and looking for flags that could deem an item inauthentic. These flags include pricing, text in the description, and other areas assessed. We also monitor sellers to see if they have been flagged before or have sold products that were not up to quality. We filter these sellers out, but if you ever purchase anything that you deem to be inauthentic or not up to quality, contact us and we'll help you with the seller. If Luxyverse believes that an item is not authentic, we will cancel the transaction, refund your money, and return the item to the seller, while flagging the seller for further review. If Luxyverse believes that an item is authentic, the transaction will proceed, and you will receive a Luxyverse Digital Report where we stand behind to help you if there is an issue and work to get you a return and refund back.
Luxyverse is not partnered or affiliated with any of the brands for the items available on the Luxyverse site, unless otherwise noted. Luxyverse is partnered with brands in the Luxyverse Brand Boutique and also as part of the Luxyverse Pre-Loved (Certified) Program where Luxyverse has official partnerships with these brands. You receive a new warranty direct from the brand in both these programs. Luxyverse is a marketplace allowing owners of jewelry and watches to re-sell them to buyers. However, when necessary or advisable, Luxyverse cooperates fully with brands to prevent counterfeiting. This assistance may include revealing contact information of sellers who Luxyverse believes are offering inauthentic or counterfeit items. All trademarks appearing on the Luxyverse site are the property of their respective owners.