FREE RETURNS & EXCHANGES:
Let’s get you the right fit! Exchanges are always free. Simply mark your exchange request on our EXCHANGE/RETURN form and send your item(s) back in original condition within:
- 30 days for jewelry items
- 15 days for watches
Items must be returned in original condition. Returns are FREE. No return processing fee or restocking fee will be deducted from your refund. To initiate a return, complete the EXCHANGE / RETURN form and print a prepaid return label. Refunds typically take 5–10 business days to appear on your original payment method.
HOLIDAY RETURNS:
We offer an extended return window during the holiday season. Orders placed during the holidays are eligible for return or exchange through mid-January or 45 days from the purchase date, whichever is later.
Please allow up to 5 business days for exchanges and returns to be processed after receipt by our warehouse.
Have a unique situation? Email us at Support@luxyverse.com and we’ll be happy to help.